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Privacy Notice

Newro Spine | Spine and Neurosurgery Institute

ENTITY RESPONSIBLE FOR THE USE OF PERSONAL DATA

OPERADORA NEWROSPINE S.A. DE C.V., with address at Hacienda Vegil 102 Col. Jardines de la Hacienda 76180 Querétaro, Qro, Mexico, is responsible for the handling of your personal data in accordance with this Privacy Notice.

PERSONAL DATA COLLECTED

The personal contact and/or identification information that may be collected by Newrospine S.A. de C.V. is: name, age, sex, occupation, address, email, phone number (mobile and/or landline) and federal taxpayer registry number (RFC, if available).

SENSITIVE DATA

Operadora Newrospine S.A. de C.V. will collect and use sensitive data related to the health status, medical history, and information on lifestyle of the patient as needed for the means mentioned below. Sensitive personal data will be stored and used with strict safety and confidentiality for delivering health services and in accordance with this Privacy Notice.

USES OF THE PERSONAL DATA

The personal data collected by Operadora Newrospine S.A. de C.V. will be used for the following:

  1. To maintain a relationship with the owner of the data:
    • To provide hospital medical services, hospitalization, surgery, nursing services, pharmaceutical services, laboratory, radiology and imaging analysis, pathological tests and analysis, therapy, rehabilitation, diet and nutrition services.
    • Creation, study, analysis, update, and maintenance of the clinical archive.
    • Billing and collection.
    • Record maintenance for service follow up.
  1. Other purposes:
    • Studies, records, statistics, and analysis of health data.
    • Maintenance of records for future services. Statistical and market analysis.
    • Promotion and marketing of the products and services of Operadora Newrospine S.A. de C.V.

If the owner of the data does not wish for Operadora Newrospine S.A. de C.V. to use their personal data for the purposes listed in section b), they will have 5 (five) business days to state their refusal by sending an email to the Personal Data Department at Newrospine S.A. de C.V. at the following address: contactodiagnostico@newrospine.com.mx

DATA TRANSFER

In order to provide hospital medical services, hospitalization, surgery, nursing services, pharmaceutical services, laboratory, radiology and imaging analysis, pathological tests and analysis, therapy, rehabilitation, and diet and nutrition services, and to create, study, analyze, update, and maintain clinical files, Operadora Newrospine S.A. de C.V. can transfer the personal data in its possession, inside and outside the country, to third parties hired for the stated purposes in this Privacy Notice. The third parties receiving the data are laboratories, clinics, hospitals, research centers, insurance companies or, if needed, enforcement authorities.

If the owner of the personal information does not wish for Operadora Newrospine S.A. de C.V. to transfer their personal data, they will have 5 (five) business days to state their refusal by sending an email to the Personal Data Department at Newrospine S.A. de C.V. at the following address: contactodiagnostico@newrospine.com.mx

LIMITATIONS IN THE USE AND TRANSFER OF PERSONAL DATA

The owner of the personal information can limit the use of their data through an email sent to contactodiagnostico@newrospine.com.mx or by a notification in writing delivered to Hacienda Vegil 102 Col. Jardines de la Hacienda 76180 Querétaro, Qro, Mexico, directed to the Quality Headquarters, Personal Data Department, from Monday to Friday from 9:00 am to 3:00 pm and from 5:00 pm to 7:00 pm, stating their desire to limit the use of their data.

REQUEST FOR ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION OF PERSONAL DATA AND REVOCATION OF CONSENT (ARCO REQUEST)

All personal data is used in accordance with the current and applicable legislation, and thus the holders of personal data have the right, at all times, to request access to the personal data held by Operadora Newrospine S.A. de C.V. and the details of the processing thereof. The owner also has the right to rectify its personal information in case of inaccuracy or incompleteness, to cancel it in case of excessiveness or if it is unnecessary for the purposes that justified its recollection, and to object to its use.

HOW TO EXCERCISE YOUR ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)

To initiate an ARCO Request, the owner of the personal data must present a written request to the Personal Data Department at contactodiagnostico@newrospine.com.mx or by a written notification delivered to Hacienda Vegil 102 Col. Jardines de la Hacienda 76180 Querétaro, Qro, Mexico, directed to the Quality Headquarters, Personal Data Department, from Monday to Friday from 9:00 am to 3:00 pm and from 5:00 pm to 7:00 pm containing the following:

  • Name of the data owner
  • Address of the data owner or email address to communicate a reply to the request
  • Documents that certify the owner’s identity or an authorization to represent the owner
  • Description of the personal data where the ARCO rights will be exercised
  • Date when the services were provided
  • Any other element that facilitates the location of the personal data and the processing of the request

MEANS TO REVOKE CONSENT

At any time, the owners of the data may request to revoke the consent they gave Operadora Newrospine S.A. de C.V. to use their personal data by sending a request to the Personal Data Department at contactodiagnostico@newrospine.com.mx or by a notification in writing delivered to Hacienda Vegil 102 Col. Jardines de la Hacienda 76180 Querétaro, Qro, Mexico, directed to the Quality Headquarters, Personal Data Department, from Monday to Friday from 9:00 am to 3:00 pm and from 5:00 pm to 7:00 pm. The data to which consent to use is being revoked should be clearly detailed.

OPTIONS AND MEANS OFFERED BY OPERADORA NEWROSPINE TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA

The owners of the personal data may limit the use or disclosure of their personal data by sending a written request to the Personal Data Department at contactodiagnostico@newrospine.com.mx, or by a notification in writing delivered to Hacienda Vegil 102 Col. Jardines de la Hacienda 76180 Querétaro, Qro, Mexico, directed to the Quality Headquarters, Personal Data Department, from Monday to Friday from 9:00 am to 3:00 pm and from 5:00 pm to 7:00 pm, detailing the limitation of the use of their personal data.

MEANS TO PROTECT PERSONAL DATA

In order to prevent unauthorized access to the personal data and in order to ensure that the information will be used for the purposes established in this Privacy Notice, Operadora Newrospine S.A. de C.V. has established physical, electronical, and administrative processes in order to avoid the use or the disclosure of personal data, allowing for Operadora Newrospine S.A. de C.V. its appropriate use. These procedures are constantly evaluated and revised by the Personal Data Department, to control the use and disclosure of the collected data.

INFORMATION OBTAINED BY REMOTE OR LOCAL ELECTRONIC OR OPTICAL MEANS OF COMMUNICATION

Operadora Newrospine S.A. de C.V. collects and stores data through its website. The type of information collected may be IP address/domain name of the visitor, third-party websites that reference Operadora Newrospine S.A. de C.V.’s website, behavior and time of visit on the website, pages of the website browsed, tools used, ZIP code, type of web browser, and operating system, among others.

This information is obtained and stored in order to measure the activity of the website and to identify trends on web browsing that are not assignable to one specific individual.

 

The information previously mentioned is gathered through “cookies” and through other technological means and mechanisms, such as pixel tags, web bugs, email links, web beacons (internet tags, pixel tags, and clear GIFs), among others.

 

Most web browsers will allow you to eliminate the use of cookies, to block cookie acceptance, or to receive a warning before storing cookies. We suggest consulting your web browser’s instructions for the use of “cookies”.

CHANGES TO THE PRIVACY NOTICE

This Privacy Notice may be modified at any time to comply with legislative and jurisprudential updates, changes in the internal policy, new requirements for Operadora Newrospine S.A. de C.V. to offer services or due to any other cause at the sole discretion of Operadora Newrospine S.A. de C.V. In the event of such changes, the updates will be available in our website https://www.newrospine.com.mx or in any other verbal, printed, or electronic means of communication defined by Operadora Newrospine S.A. de C.V. for such use

AUTHORIZATIONS

YES      NO       I authorize Operadora Newrospine S.A. de C.V. to share information with the Insurance Company for the payment of services.

YES      NO      I authorize Operadora Newrospine S.A. de C.V. to share with friends and family that request it, the number of the hospital room where I am staying

YES      NO       I authorize Operadora Newrospine S.A. de C.V. to share my name and hospital room number to the representative and/or volunteers of the religious community of which I am a part

 

I declare under oath that I have read this Privacy Notice in its entirety and that I fully understand its reach and content. I hereby give my consent for Operadora Newrospine S.A. de C.V. to use my personal data in accordance with this Privacy Notice.

 

Furthermore, I expressly consent to Operadora Newrospine S.A. de C.V. using my personal sensitive data and transferring my personal data.

 

I also expressly consent to the processing of my information (personal data) for the “Other purposes” described in section b) “PURPOSE OF USING PERSONAL DATA”.

 

Full name and signature of the patient or family member (state the relationship) or legal representative